Privacy Policy

Effective Date: 1st March 2025

Stay Wild Travel ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website, www.staywildtravel.com, make a booking, or interact with us.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Name
  • Date of birth
  • Contact details (email address, phone number, mailing address)
  • Passport information (for travel purposes)
  • Emergency contact information
  • Dietary preferences or medical conditions (if provided voluntarily)

1.2 Payment Information

  • Payment card details
  • Billing address

1.3 Usage Information

  • IP address
  • Browser type and version
  • Pages visited and time spent on the website
  • Device information

1.4 Cookies and Tracking Technologies

We use cookies to improve your experience on our website. You can manage or disable cookies through your browser settings. For more information, see our [Cookie Policy] (if applicable).

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide Services

  • Process bookings and payments
  • Confirm and manage your reservations
  • Communicate trip details and updates

2.2 Customer Support

  • Respond to inquiries and provide assistance
  • Notify you of changes to services or policies

2.3 Marketing

  • Send promotional emails about upcoming trips, special offers, or company updates (with your consent)
  • Conduct surveys or gather feedback to improve our services

2.4 Legal Compliance

  • Fulfill legal obligations, such as verifying your identity and preventing fraud

3. How We Share Your Information

We do not sell your personal information. However, we may share it with:

  • Service Providers: Third-party suppliers (e.g., hotels, transportation providers, local guides, activity providers) to facilitate your trip.
  • Payment Processors: Secure payment platforms to process transactions.
  • Legal Authorities: When required by law or in response to legal requests.

4. Your Rights

As a customer, you have the following rights regarding your personal data:

4.1 Access and Correction

You may request a copy of the personal information we hold about you and request corrections if necessary.

4.2 Data Deletion

You may request that we delete your personal information, subject to legal or contractual obligations.

4.3 Marketing Preferences

You may opt out of receiving promotional communications at any time by clicking "unsubscribe" in our emails or contacting us directly.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information. This includes encryption, secure servers, and restricted access to data.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law. 

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these sites. We encourage you to review their policies before providing any personal information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

Email: info@staywildtravel.com