Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern the booking, participation, and use of services provided by Stay Wild Travel ("we," "us," or "our"). 

"You",  "your" or “yourself” refer to the customer whose name appears on the booking and for whom the trip is being arranged.

By booking a tour or using our services, you agree to these Terms. Please read them carefully.

2. Bookings and Reservations

2.1 Booking Process

  1. A booking is confirmed only upon receipt of a deposit or full payment, as specified at the time of booking.
  2. The person making the booking must be at least 18 years old and have the authority to accept these Terms on behalf of all participants.
  3. Your booking must be as your name appears on your passport, and all personal details must be correct.
  4. If you book on behalf of a travel companion(s), you must have their permission to share their accurate and up-to-date personal details with Stay Wild Travel and confirm that you agree to our Terms on their behalf.

2.2 Confirmation

  1. You will receive a confirmation email once your booking has been processed.
  2. It is your responsibility to check the accuracy of the booking details and notify us immediately of any discrepancies.
  3. Some trips require a minimum number of travellers to be confirmed. You should not book flights or make any travel arrangements in conjunction with your booking until you have received confirmation from us.

3. Payment

3.1 Deposit and Final Payment

  1. A deposit of 20% (or a specified amount) of the total trip cost is required at the time of booking to secure your spot. The remaining balance must be paid a maximum of 60 days before departure.
  2. Failure to pay the balance by the due date will result in cancellation of your booking without a refund of the deposit.

3.2 Accepted Payment Methods

  1. Payments can be made via bank transfer, credit/debit card, or other methods specified on our website.

4. Changes and Cancellations by the Company

4.1 Changes to Itineraries

  1. Itineraries are subject to change due to local conditions, weather, or other unforeseen circumstances.
  2. We will make reasonable efforts to adhere to the planned itinerary but reserve the right to make changes in the interest of safety and quality.

4.2 Cancellation by the Company

  1. We reserve the right to cancel or reschedule a tour due to unforeseen circumstances, including but not limited to insufficient bookings, a supplier becomes unavailable, weather, safety or government restrictions.
  2. Force Majeure. If we have to cancel or make major changes to your programme because of force majeure we will not be liable to refund or pay you compensation. Force Majeure can include, but is not limited to, war, the threat of war, civil strife, pandemic, terrorist activities or the threat of terrorist activities, acts of governments or local authorities, demonstrations, natural disasters, or any similar event which is outside our control or the control of our suppliers.
  3. Some of our trips require a minimum number of travellers. If we have to cancel your booking due to the minimum number not being reached, we will provide you with a full refund for the payments we have received, or offer you an alternative trip. Stay Wild Travel cannot be held liable for any flight refunds including any costs for changing flights if the trip was not confirmed. Trips will be confirmed no less than 60 days before departure date. 
  4. In the event of cancellation by us, we will use reasonable endeavours to reschedule the trip on a mutually convenient date, move your booking to another tour on different dates or provide a full refund.

5. Changes and Cancellations by the Customer

5.1 Customer Cancellation

  1. Cancellation requests must be made in writing and sent to info@staywildtravel.com. This should include all guest's names included in the booking. 
  2. The deposit paid at the time of booking is non-refundable.
  3. Refunds will be provided as follows:

More than 60 days before trip departure: 100% refund of trip price, minus deposit

59-45 days before trip departure: 50% refund of trip price, minus deposit

Less than 45 days before trip departure: Not eligible for refund

5.2 Changes by the Customer

  1. Requests to change your booking must be made in writing and are subject to availability.
  2. If you leave your trip before the end for any reason, we will not be liable for any refund of the unused portion.
  3. You may transfer your booking to another individual, provided that all required information and details of the new participant are submitted to Stay Wild Travel no later than 14 days prior to the departure date.

6. Travel Insurance and Documents

  1. To travel with Stay Wild Travel it is required that you have personal travel insurance that covers you for trip cancellations, medical expenses, personal liability and adequate cover for activities included in the trip. 
  2. Failure to provide proof of your personal travel insurance at least 60 days before the trip departure date will result in termination of your booking with no refund. 
  3. You are responsible for ensuring that your passport is up to date and should have at least 6 months left before its expiry date.
  4. Some trips may require for you to obtain a visa to enter the country. While we can assist you in the visa application, it is your responsibility to have a valid visa before the departure date. 
  5. Participants must sign Stay Wild Travel waiver before going on the trip.
  6. If you are not able to join the trip due to missing or inadequate documents, no refund will be provided. 

7. Limitation of Liabilities

  1. We are not responsible for any injury, illness, death, loss, damage, expense, or delay arising from your participation in the tour except where directly caused by our negligence.
  2. We are not liable for any acts or omissions of third-party service providers.
  3. Sickness from eating local food, or food provided by suppliers is not the responsibility of Stay Wild Travel.
  4. We are responsible for providing the meals, accommodation, transport and activities specified in the itinerary. Anything outside of what is included in the trip description and itinerary is not our responsibility to provide. 

7.2 Flights 

  1. If you or any traveller under your booking cannot make the trip start date to delayed or missed transport, it is your responsibility to make new arrangements to make the trip. As we do not offer flights or other transport as part of our package, we have no liability to you in respect of any such delays or cancellations, but we will provide support to help you attend the trip. 

8. Customer Special Requests

  1. Special requests (e.g., dietary requirements, room preferences) must be communicated at the time of booking or communicated in writing via email at least 60 days before the trip departure date. 
  2. Accommodation will be shared with other participants unless you’ve purchased a private room package or notified us of your request at least 60 days before the trip departure date. This is subject to availability. 
  3. While we will make every effort to accommodate your requests, we cannot guarantee fulfilment.

9. Safety

  1. You must adhere to safety guidelines provided by tour leaders and local authorities.
  2. We are not liable for injuries or accidents resulting from negligence or failure to follow instructions.
  3. We are not responsible for your safety during free time on the trip or if you choose to take part in any activities that are not part of the trip or listed in the itinerary. 
  4. You must be in good health and proper physical condition to participate in the tour activities. If you are not sure whether a tour is suitable for you, please contact us and we will advise you accordingly. 

10. Behavior and Code of Conduct

  1. You agree to abide by Stay Wild Travel Terms.
  2. Participants are expected to behave respectfully toward other participants, guides, and local communities.
  3. We reserve the right to remove any participant who, in our opinion, behaves inappropriately or endangers others. No refund will be provided in such cases.
  4. Any property damage or additional costs incurred due to misconduct should be paid for by yourself or your travel insurance. 
  5. We operate a strict no drugs policy. Anyone found in possession or to be consuming drugs will immediately removed from the trip and no refund will be provided. 

11. Complaints

  1. If you have a complaint during the tour, you must notify the tour leader or local representative immediately so we can address the issue.
  2. If they are unable to find a solution or are part of the problem, you must contact us via email info@staywildtravel.com within 48 hours of any problem if you would like us to take any action. We do not make any compensation payments or refunds if this procedure is not followed.
  3. If the issue is not resolved to your satisfaction, you may submit a written complaint within 7 days of the tour's end. We will do our best to find a solution to the issue. 
  4. Standards of accommodation, cleanliness, hygiene, health and safety and other services may be quite different from what you are accustomed to, and you should be prepared for this. We will do our best to manage expectations, but we cannot be held liable for any refunds as a result of complaints about standards which we have adequately described.

12. Data Protection

  1. We respect your privacy and will handle your personal data in accordance with our Privacy Policy.
  2. By booking a tour, you consent to collecting and using your data as outlined in our Privacy Policy.

13. Governing Law

  1. These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Amendments

  1. We reserve the right to update these Terms at any time. Changes will be posted on our website and will apply to all bookings made after the changes are published.

For any questions or clarifications, please contact us at info@staywildtravel.com